Your Privacy is Our #1 Concern
All data and docs uploaded to SeamlessDocs are kept private.
Any data or documents uploaded to SeamlessDocs is kept private and can ONLY BE viewed, edited, or signed by users or people as you direct. Your files will always be kept private and never used for any purposes other than you specify. Any documents added to your Template Gallery will only be accessible within your account and accessible only to Users that you specify.
READ THIS AGREEMENT CAREFULLY BEFORE USING THIS SITE. BY CONTINUING TO USE THE SERVICE, YOU ARE CONFIRMING YOUR CONSENT AND AGREEMENT TO BE BOUND BY THE MOST RECENT TERMS OF SERVICE.
Welcome to Bizodo.com, SeamlessDocs.com and our affiliated web properties including but not limited to seamlessgov.com, seamlessbiz.com, seamlesshire.com, signW9.com. The website is owned and operated by SeamlessDocs Inc (a Delaware C Corp), DBA SeamlessDocs, SeamlessGov and any of their owned web properties and affiliates having an address at 214 W 29th St, New York, NY 10001 ("SeamlessDocs").
The website and contents are designed to comply with U.S. laws and regulations.This is a binding agreement between Bizodo Inc DBA SeamlessDocs ("SeamlessDocs," "we," "us," or "our"), and you ("Agreement") and governs your use of the website (www.SeamlessDocs.com) including, without limitation, all content such as text, information, images, applications, templates software and other information, services and materials (collectively, the "Service") and all information made available to you or by you through this site by SeamlessDocs and/or third parties. The "Customer" shall mean the entity or person invoiced by SeamlessDocs for use of the Service, and a User shall Customer and include a unique user of the Service whether a Customer or not (as defined by unique URL, IP address or other unique identification).SeamlessDocs in its sole discretion, reserves the right to revise, update and change this Agreement from time to time without notice to you, and you agree to be bound by such modifications or revisions. Any new features that augment or enhance the current Service, including the release of new features and resources, shall be subject to this Agreement. You agree to use the Service at your own risk and you understand that SeamlessDocs cannot be responsible for the content posted on the Service. You can review the most current version of this Agreement at any time at 214 W 29th Street. Floor 5. New York, NY 10001.
To obtain access to certain Services, you may be required to obtain an account with SeamlessDocs (become a "Registered User"), by completing a registration form and designating a user ID and password. The Service is available either as a paid service plan or as a free service plan. Until you apply for and are approved for a SeamlessDocs Business or a SeamlessDocs Enterprise account, your access to the Service will be limited to the areas of the Service, if any, that SeamlessDocs makes available to the general public. When registering with SeamlessDocs you must: (a) provide true, accurate, current and complete information about yourself as requested by the Service's registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. SeamlessDocs may withdraw such approval at any time in its sole discretion, with or without cause.Only you may use your SeamlessDocs account. You must keep your account and passwords confidential and not authorize any third party to access or use the Service on your behalf, unless we provide an approved mechanism for such use. You must contact us right away if you suspect misuse of your account or any security breach in the Service. You are responsible for all activities that take place with your account. SeamlessDocs will not be liable for any loss or damage arising from any unauthorized use of your accounts.If a third party such as an employer, or school gave you your account, that party has rights to your account and may: manage your account, reset your password, or suspend or cancel your account; view your account's usage and profile data, including how and when your account is used; and read or store Content in your account. If you are an individual Registered User of the Service, and the domain of the primary email address associated with your account is owned by an organization and was assigned to you as an employee, contractor or member of such organization, and that organization wishes to establishes a commercial relationship with us and add your account to such relationship, then, if you do not change the email address associated with your account, your account may become subject to the commercial relationship between SeamlessDocs and such organization and controlled by such organization.
The fees applicable for the Service ("Fees") are available on the Site and/or in SeamlessDocs's then current published price list. The price stated for the Service excludes all taxes and charges, unless stated otherwise. You're responsible for any taxes and for all other charges (for example, data charges and currency exchange settlements). All prices are exclusive of taxes (sales or otherwise), which may or may not be added to the price, depending on the legal residence of the Customer. Payment shall always be made in advance for the entire term of Service unless specifically agreed otherwise.You will pay the Fees in the currency SeamlessDocs quoted for your account. SeamlessDocs reserves the right to change the quoted currency at any time.SeamlessDocs is entitled to adjust the prices for the Service from time to time. Adjusted prices shall take effect upon any subsequent term of Service. Payment shall be made by bank transfer to SeamlessDocs's bank account or via online payment at the SeamlessDocs.com website as stipulated in the invoice, as noted on the SeamlessDocs website or as otherwise instructed by SeamlessDocs from time to time. Invoicing may be done by SeamlessDocs to the e-mail address given by the Customer.In case of suspension of account, SeamlessDocs reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that SeamlessDocs has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 30 days or more delinquent.In addition to any Fees, you may still incur charges incidental to using the Service, for example, charges for Internet access, data roaming, and other data transmission charges.You must be authorized to use the payment method that you enter when you create a billing account. You authorize us to charge you for the Service using your payment method and for any paid feature of the Service that you choose to sign up for or use while these Terms are in force. We may bill: (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for subscription Services. Also, we may charge you up to the amount you've approved, and we'll notify you in advance of the difference for recurring subscription Services. We may bill you simultaneously for more than one of your prior billing periods. Once we have informed you that the Service will be provided indefinitely or automatically renewed, we may automatically renew your Service and charge you for any renewal term.You must keep all information in your billing account current. You can access and modify your billing account information using the Administrative Panel. You may change your payment method at any time. If you tell us to stop using your payment method and we no longer receive payment from you for the paid Service, we may cancel that Service. Your notice to us will not affect charges we submit to your billing account before we reasonably could act on your request.We'll notify you in advance, either through the Service or to the email address you have most recently provided to us, if we change the price of the Service. If there's a specific length and price for your Service offer, that price will remain in force for that time. After the offer period ends, your use of the Service will be charged at the new price. If your Service is on a period basis (for example, monthly) with no specific length, we'll notify you of any price change at least 30 days in advance. If you don't agree to these changes, you must cancel and stop using the Service via filling out a form or a phone call to 855.77.SEAMLESS (with cancellation confirmation from a SeamlessDocs representative) no later than fourteen (14) days prior to the conclusion of your current payment term, whether monthly, yearly, or otherwise. If you cancel, your Service ends at the end of your current Service period or, if we bill your account on a period basis, at the end of the period in which you canceled. If you fail to cancel as required, we will automatically renew the Service for the same term and will charge your payment information on file with us commencing on the first day of the renewal term.Payments for: (a) all single-seat accounts, and (b) Business or Enterprise accounts registered to pay via credit card, are due the date the invoice is posted on your account; and (c) all Business or Enterprise accounts registered to pay via check, wire-transfer, or Automated Clearing House (ACH), are due within thirty (30) days of billing date unless otherwise agreed-to by the parties in writing. If payment is not received by SeamlessDocs on the due date, user's account will be frozen, inaccessible, and all shared links will be turned off until all outstanding payments have been processed by SeamlessDocs. Users retain the responsibility for settling all outstanding balances in a timely manner and maintaining updated billing information. If not complied with, at the end of 90 days, user's account will be deactivated and all files will no longer be retrievable.Unless we notify you otherwise, if you're participating in any trial period offer, you must cancel the Service by the end of the trial period to avoid incurring new charges. If you do not cancel your Service and we have told you the Service will convert to a paid subscription at the end of the trial period, you authorize us to charge your payment method for the Service.If you are a non trial user (such as a Personal, Business, Enterprise, or legacy plans such as Individual, Pro, Premium and Plus) you will not be issued a refund for your most recent (or any previous) billing, unless you are a NON TRIAL annual subscriber, in which event you may obtain a refund for a renewal fee only if you do so within 30 days of the day on which you were charged for the renewal of your account; in such an event, only a partial refund equivalent to 80% of the annual renewal fee will be returned. All cancellations and downgrades are processed automatically. To cancel or downgrade, please log into the administrative screen for your account.Except as prohibited by law, we may assess a late charge if you do not pay on time. You must pay these late charges when we bill you for them. The late charge will be the lesser of 1 percent of the unpaid amount each month or the maximum rate permitted by law. We may use a third party to collect past due amounts. You must pay for all reasonable costs we incur to collect any past due amounts, including reasonable attorneys' fees and other legal fees and costs. We may suspend or cancel your Service if you fail to pay in full on time.
3. Right of Use:
At the time of entering into any contract and this Agreement, the Customer is granted a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to this Agreement. All rights not expressly granted to you are reserved by SeamlessDocs and its licensors.The right of use is at all times conditioned on prompt and timely payment regarding the Service. Non-payment or delay in payment shall terminate any right of use granted to the Customer under this Agreement.The Service may not be used in any way that is illegal or promotes illegal activities or in a manner that might be libelous or defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or is otherwise indecent.You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the content in any way; (ii) modify or make derivative works based upon the Service or the content; (iii) create Internet "links" to the Service or "frame" or "mirror" any content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.
You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; (v) attempt to gain unauthorized access to the Service or its related systems or networks; or (vi) use the Service, including the content, our intellectual property rights, SeamlessDocs technology and our trademarks and service marks for any commercial purposes (i.e. soliciting customers, resale, etc.) without our prior written consent.
Access to the Service is available at http://SeamlessDocs.com. SeamlessDocs supports both full and mobile webpage formats. Upon entering into a contract with the Customer, SeamlessDocs will provide the Customer with a username and password for accessing the Service.Access to the Service is only available to the Customer and the Users to whom the Customer grants access, subject to the Customer making the applicable payments for the Service under this Agreement.Usernames and passwords are personal, and are to be considered part of Confidential Information. The Customer is at all times fully liable for all acts and omissions by Users whom the Customer has granted access and agrees to indemnify SeamlessDocs for all claims and losses related to such acts and omissions.
5. Service Level:
SeamlessDocs will at all times reasonably attempt to achieve the highest possible availability and shortest possible access time of the Service, but no warranties of any kind, regarding any specific availability or time of access are granted. The Service is hosted either by SeamlessDocs or a subcontractor of SeamlessDocs's choice. All data stored as part of the Service is backed up on a regular basis. If Customers with a paid service plan experience loss of data, SeamlessDocs will with reasonable effort attempt to restore data from the most recent working backup; provided, however, SeamlessDocs gives no warranties with respect to recovering or restoring all lost Customer data. The Customer is always encouraged to make its own backups of all data stored on the Service and additionally can sync their account with a third party service i.e. DropSeamlessDocs, SeamlessDocs, GDrive to create data back ups in real time.
6. Your Responsibilities:
You are responsible for all activity occurring under your User or Customer account and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. In addition, you shall be responsible for abiding by any and all internal policies, procedures and regulations, which are required, by your employer and/or the applicable administrators of your account. You shall: (i) notify SeamlessDocs immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to SeamlessDocs immediately and use reasonable efforts to stop immediately any copying or distribution of content that is known or suspected by You or other users to violate this Agreement or the intellectual property rights of third parties; and (iii) not impersonate another SeamlessDocs user or provide false identity information to gain access to or use the Service.
The Customer and/or User are fully liable for the legality of all data stored by the Customer and/or User on the Service. Furthermore the Customer and/or User is fully liable, if such data are infringing upon third party rights, and accordingly agrees to indemnify SeamlessDocs for all claims and losses related to such infringement and/or illegality.If SeamlessDocs on its own or through any third party notifies SeamlessDocs that data stored by the Customer and/or User is in violation of any law or infringes third party rights, SeamlessDocs shall have the unfettered right to - without liability to the Customer or User - immediately bar access to such data without prior notice to the User or Customer. The Customer and/or User shall be notified by SeamlessDocs of any such action under this Section.
SeamlessDocs does not own any data, information or material that you or other users submit to the Service in the course of using the Service ("Customer Data"). You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all Customer Data that you submit. SeamlessDocs shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data.In the event that an authorized representative of your employer has properly claimed the domain name associated with your account by entering into and agreeing to the terms of the SeamlessDocs's Administrator Agreement and having their identity verified through credit card authorization ([click here for details]), and appointed an administrator, the administrator shall have control over all applicable Customer Data submitted to the Service, and all Customer Data will be deemed to be owned by and the property of the applicable employer. Upon request by the applicable administrator, SeamlessDocs may remove, modify, edit or otherwise alter any applicable Customer Data. The administrator shall also have the power to block, delete or otherwise modify the access of users under its applicable account, and shall be solely responsible for the addition and removal of users under its account.
8. Intellectual Property Rights:
SeamlessDocs alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the SeamlessDocs technology, the content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, SeamlessDocs technology or its intellectual property rights. The SeamlessDocs name, the SeamlessDocs logo, and the product names associated with the Service are trademarks of SeamlessDocs or third parties, and no right or license is granted to use them.
All copyrights and/or other intellectual property rights, title and interests in a) software on which the Service is based and made available to the Customer and/or User, b) source codes or other software components of the Service, c) content of the website SeamlessDocs.com and the Service including text and graphics, excluding data stored by the Customer and/or User, d) trademarks, names etc. are the sole property of SeamlessDocs, and/or third parties having granted SeamlessDocs license for its use, and the Customer and/or User shall gain no rights to said intellectual property rights other than the limited right of use as stipulated in this Agreement.
The Customer and/or User shall not reproduce or redistribute any software, content or trademarks, intellectual property in any form, except as allowed in this Agreement.
The Customer and/or User retain all intellectual property rights regarding data stored by such Customer and/or User on the Service.
SeamlessDocs will not forward marketing material from third parties to its Users. SeamlessDocs will forward product news relevant to User's use of the Service as SeamlessDocs sees fit from time to time. SeamlessDocs retains the right to disclose the identity of any Users in any sales or funding efforts or processes of SeamlessDocs, however, always with due consideration to the interests of the User.
10. Representations & Warranties:
Each of you and SeamlessDocs represent and warrant that it has the legal power and authority to enter into this Agreement. SeamlessDocs represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with the online SeamlessDocs help documentation under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct.
11. NO WARRANTY:
SEAMLESSDOCS PROVIDES THE SERVICE "AS IS", "WITH ALL FAULTS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SeamlessDocs MAKES NO (AND SPECIFICALLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, THAT THE CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED, OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF ANY COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE FOREGOING EXCLUSIONS. IN SUCH AN EVENT SUCH EXCLUSION WILL NOT APPLY SOLELY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
To the extent permitted by law, You will defend SeamlessDocs against any cost, loss, damage, or other liability arising from any third party demand or claim that any Content provided by you, or your use of the Service, in breach of these Terms: (a) infringes a registered patent, registered trademark, or copyright of a third party, or misappropriates a trade secret (to the extent that such misappropriation is not the result of SeamlessDocs's actions); or, (b) violates applicable law or these Terms. SeamlessDocs will reasonably notify you of any such claim or demand that is subject to your indemnification obligation.
13. LIMITATION OF LIABILITY:
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SeamlessDocs, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR (A): ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF SeamlessDocs HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SeamlessDocs AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS, RELATING TO THE SERVICES WILL BE LIMITED TO THE GREATER OF AN AMOUNT EQUAL THREE MONTHS OF YOUR SERVICE FEE FOR THE SERVICE OR FIVE DOLLARS ($5.00). THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. IN SUCH AN EVENT THIS LIMITATION WILL NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
14. Force Majeure:
SeamlessDocs is not to be responsible for situations or conditions which fall under force majeure, including but not limited to war, riot, uprising, strike, lock-out, fire, flooding, natural disasters, monetary restrictions, import/export embargoes, interruption of electronic traffic, interruptions or breakdowns in energy or communication supplies, attacks of computer viruses, attacks by hackers and force majeure of subcontractors.
15. Personal Data:
To the extent SeamlessDocs stores or processes personal data on behalf of Users, SeamlessDocs shall disclose such personal data only according to instructions from such Users. SeamlessDocs has implemented appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. At the request of the User, SeamlessDocs shall in reasonable respect grant the User sufficient information in order for the User to ensure that such technical and organizational measures have been taken. SeamlessDocs is entitled to request payment, at SeamlessDocs's standard rates for such work.
16. Term and Termination:
This Agreement shall commence on the effective date stated within any contract and will remain in effect for an initial term of contract as stipulated in the invoice issued by SeamlessDocs to the Customer or as otherwise agreed in writing or online at the SeamlessDocs website (the "Initial Term"). Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term at SeamlessDocs's then current fees, if applicable. Either party may terminate this Agreement effective only upon the expiration of the then current term, by notifying the other party in writing at least fourteen (14) business days prior to the date of the invoice for the following term. SeamlessDocs may at all times terminate this Agreement with thirty (30) days written notice to the User.We reserve the right, to temporarily suspend or terminate your access to the Service at any time in our sole discretion, with or without cause, and with or without notice, without incurring liability of any kind. For example, we may suspend or terminate your access to or use of the Service for: (a) the actual or suspected violation of these Terms; (b) the use of the Services in a manner that may cause SeamlessDocs to have legal liability or disrupt others' use of the Services; (c) the suspicion or detection of any malicious code, virus or other harmful code by you or in your account; (d) scheduled downtime and recurring downtime; (e) use of excessive storage capacity or bandwidth; or (f) unplanned technical problems and outages. If, in SeamlessDocs's determination, the suspension might be indefinite and/or SeamlessDocs has elected to terminate your access to the Service, SeamlessDocs will use commercially reasonable efforts to notify you through the Service. You acknowledge that if your access to the Service is suspended or terminated, you may no longer have access to the Content that is stored with the Service.Upon termination by SeamlessDocs, for reasons other than cause, or at your direction, you may request access to your Content, which we will make available for an additional fee. You must make such request with thirty (30) days following termination. Otherwise, any Content you have stored with the Service may not be retrievable, and we will have no obligation to maintain any data stored in your account.In addition to other termination provisions, if your account it not currently subject to a paid subscription plan with us, we at our discretion may terminate your account if: (a) you do not engage in any activity in your account within thirty (30) days after becoming a Registered User, or (b) you do not engage in any activity in your account for any period of one-hundred and twenty (120) consecutive days. In the event of such termination, any Content you may have stored will be lost.
SeamlessDocs may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in SeamlessDocs's account information, or by written communication sent by first class mail or pre-paid post to your address on record in SeamlessDocs's account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email).
18. Modification to Terms:
We reserve the right to revise these Terms from time to time. We will date and post the most current version of these Terms on the SeamlessDocs website. Any changes will be effective upon posting the revised version of these Terms on the Service (or such later effective date as may be indicated at the top of the revised Terms). If in our sole discretion we deem a revision to these Terms to be material, we will notify you via the Service and/or by email to the email address associated with your account. Notice of other changes may be provided via www.SeamlessDocs.com (the "Site") or related SeamlessDocs blogs. Therefore, we encourage you to check the date of these Terms whenever you visit the Site to see if these Terms have been updated. Your continued access or use of any portion of the Service constitutes your acceptance of such changes. If you don't agree to any of the changes, we're not obligated to keep providing the Service, and you must cancel and stop using the Service.
This Agreement may not be assigned by you without the prior written approval of SeamlessDocs, but may be assigned without your consent by SeamlessDocs to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
As used herein, "Confidential Information" means all information exposed or provided to you by SeamlessDocs (a) within the SeamlessDocs.com Service, or (b) otherwise that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including but not limited to the SeamlessDocs.com website. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to SeamlessDocs, (ii) was known to you prior to its disclosure by SeamlessDocs without breach of any obligation owed to SeamlessDocs, as demonstrated by written records, (iii) is received from a third party without breach of any obligation owed to SeamlessDocs, or (iv) was independently developed by you without reference to the Confidential Information, as demonstrated by written records. Except as otherwise permitted in writing by SeamlessDocs, you shall not disclose or use any Confidential Information of SeamlessDocs's for any purpose outside the scope of this Agreement.
21. General:You are contracting with Bizodo, Inc.DBA SeamlessDocs with an address at 214 W 29th Street. Floor 5. New York. NY. 10018 USA. The laws of the State of New York, U.S.A. govern the interpretation of these Terms and apply to claims for breach of these Terms, regardless of conflict of laws principles. The parties specifically exclude from application to these Terms the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act. All other claims, including claims regarding consumer protection laws, unfair competition laws, and in tort, will, only to the extent required by applicable law, be subject to the laws of your state of residence in the United States, or, if you live outside the United States, the laws of the country in which you reside. You and we irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts for New York County,New York, USA, for all disputes arising out of or relating to these Terms. SeamlessDocs may assign this contract to another entity at any time.No joint venture, partnership, employment, or agency relationship exists between you and SeamlessDocs as a result of this Agreement or use of the Service. The failure of SeamlessDocs to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by SeamlessDocs in writing.
This Agreement, together with any applicable contracts, comprises the entire agreement between you and SeamlessDocs and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
SeamlessDocs takes seriously our responsibility to protect our customers and the public's information, including financial and personal information, from unwarranted disclosure. We want security researchers to feel comfortable reporting vulnerabilities they've discovered, as set out in this policy, so that we can fix them and keep our information safe.
This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We require that you make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data. Only use exploits to the extent necessary to confirm a vulnerability. Do not use an exploit to compromise or exfiltrate data, establish command line access and/or persistence, or use the exploit to pivot to other systems. Once you've established that a vulnerability exists, or encountered any of the sensitive data outlined below, you must stop your test and notify us immediately. Keep confidential any information about discovered vulnerabilities for 90 calendar days after you have notified us.
This policy applies to the following domains: SeamlessDocs.com and SeamlessGov.com. Any services not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. If you aren't sure whether a system or endpoint is in scope or not, contact us at the form below before starting your research.
The following test types are not authorized:
+ User interface bugs or typos.
+ Network denial of service (DoS or DDoS) tests.
+ Physical testing (e.g. office access, open doors, tailgating)
+ Social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing.
If you encounter any of the below on our systems while testing within the scope of this policy, stop your test and notify us at the form below immediately:
+ Personally identifiable information
+ Financial information (e.g. credit card or bank account numbers)
+ Proprietary information or trade secrets of companies of any party
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, will work with you to understand and resolve the issue quickly, and GSA will not initiate or recommend legal action related to your research.
Reporting a Vulnerability:
We accept and discuss vulnerability reports by completing the below form. Reports may be submitted anonymously.
Note: We do not support PGP-encrypted emails. For particularly sensitive information, use the TLS-encrypted web form.
Reports should include:
+ Description of the location and potential impact of the vulnerability.
+ A detailed description of the steps required to reproduce the vulnerability.
+ Proof of concept (POC) scripts, screenshots, and screen captures are all helpful.
Please use extreme care to properly label and protect any exploit code. Any technical information and related materials we would need to reproduce the issue. Please keep your vulnerability reports current by sending us any new information as it becomes available. We may share your vulnerability reports with US-CERT, as well as any affected vendors or open source projects.
Standard Operating Procedure for On-Call Engineers
The primary goal for an on call engineer reacting to alerts is to triage failure, involve appropriate people, and coordinate a response to the situation. Being on call does not mean that you are expected to solve every issue yourself. Indeed, you are unlikely to be able to individually solve most production issues without help. Include others as needed to solve the issue. Coordinate response and followup. Record relevant details. The oncall engineer is ultimately responsible for ensuring that the incident is completely resolved and recorded, and that possible post-incident work is identified, recorded, and assigned.
General procedure upon being paged / alerted:
ACK / NACK
If capable of reacting quickly (laptop available, etc) then acknowledge the page. If not, then allow the issue to be escalated to the backup oncall support.
If you can, contact them before the alert timeout to get them involved.Optionally silence the alert for an hour while the incident is being actively handled. Usually, ACKing the alert is sufficient, however there could be circumstances where an outright silence is appropriate; for instance if a failure is likely to cause a cascade of similar alerts or pages.
Begin triage of the incident. Quickly determine what, if any, the external impact or outage may be, and if possible, an estimate of the scope. Resources for this are:TODO(dave): Link to various shit that helps triage hereExternal impactIf there appears to be external impact, then:Notify the SeamlessDocs #status room (https://seamlessdocs.slack.com/messages/status) that an investigation of possible incident is in progress.Update the internal status page (status.internal.seamlessdocs.com) page with an "investigating" or "identified" report.Log in to the editor: https://manage.statuspage.io/login (there's a "Log In With Google" link, if you're into that kind of thing)Fill out the "Create An Incident" form of the appropriate level (probably "investigating"), including in the report a very brief description of the observed symptoms.Don't forget to click "Create Incident"In SeamlessDev slack:Create an incident-specific warroom to consolidate discussion. This should be #warroom-$date-$ordinal (example: #warroom-161120-01)at-mention or directly invite @dave in this roomIn #sd-eng, post the war room's name for reference.If Chachi Camejo is available, ping him to handle communication with Success team. If not, update #success in SeamlessDocs Slack once issue identified for customer communication, and be the communication coordinator between Engineering and Success, or clearly designate a representative to do so.Notify the SRE oncall (TODO(dave): Link to SRE oncall schedule) if a change in production seems like it might be necessary, or for additional debugging support. At-mention (and if unresponsive, call them). Example cases where this would be done:deploys needing a rollbackadditional capacity needing to be deployedinexplicable site or product outage that resists rapid triaging by oncallPresent SRE with a summary of the situation.No external impactIf there is no external impact, determine if the alert requires action to resolve or not.If it does, take corrective action if possible (involve SRE if not) and record the actions taken.If it does not. then note this. Alerts which produce repeated false positive alerts should be noted and adjusted. This does not need to happen immediately (unless the alert will continue triggering pages), but should be discussed with dave and SRE the next business day. If the alert will continue paging, it can be adjusted (or silenced, if that's safe) until the next business day. If this happens, please notify #sre and #sd-eng of this, and at-mention dave.When resolvedUpon resolution of the incidentIf a warroom was created, note the time that the incident was resolved in there.if #status was notified of the incident, note there that the incident has been resolved.if there was an external impact, then make a copy of the postmortem template, with the incident date. Link it in the warroom channel.Update the status.internal.seamlessdocs.com page with a "resolved" report.FollowupSubsequent to an external incident, followup:Assess whether a postmortem discussion would be useful. Guidelines:If anything didn't work well during the above process, then it is probably worthwhile.If all or most customers were negatively impacted, then it must be doneif all or most citizens were negatively impacted, then it must be doneIf one or a couple of customers were impacted but there was not an outage, then it probably should be doneIf you aren't sure, ask in the warroom channel (or ask @dave)Oncall is responsible for the postmortem page being completed. They can complete it themselves, contribute along with others, or delegate to a volunteer, but ultimately they are responsible for the postmortem being completed.If followup actions are identified during the postmortem meeting, then create and assign followup JIRA tickets for each (and note the ticket numbers in the postmortem).If a warroom was created, archive the warroom channel when there's no more need for further discussion or coordination about the incident.
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